Preventive Service Management: Towards Pro-Active Improvement Of Service Quality
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: Review of Business Information Systems (RBIS)
سال: 2011
ISSN: 2157-9547,1534-665X
DOI: 10.19030/rbis.v15i4.6009